RobustTicketing

A feature-rich ticketing system for Laravel applications using PHP attributes.

Features

• Create and manage tickets with customizable categories, priorities, and statuses
• Assign tickets to users
• Add comments with Markdown support
• Attach files to tickets and comments
• Track ticket status changes
• Send notifications for ticket events
• Filter and search tickets

Requirements

• PHP 8.1+
• Laravel 10.x

Installation

1. Install the package via Composer

composer require fereydooni/laravel-ticketable

2. Publish the configuration file

php artisan vendor:publish --provider="Fereydooni\LaravelTicketable\TicketingServiceProvider" --tag="config"

3. Run the migrations

php artisan migrate

Configuration

After publishing the configuration file, you can modify the settings in config/ticketing.php:

return [
    'features' => [
        'attachments' => true,
        'notifications' => true,
        'markdown_support' => true,
        'soft_deletes' => true,
    ],
    'defaults' => [
        'status' => 'open',
        'priority' => 'medium',
        'category' => 'general',
    ],
    // ... more configuration options
];

Usage

Using PHP Attributes

The package provides two main attributes:

1. Ticketable Attribute (for classes)

use Fereydooni\LaravelTicketable\Attributes\Ticketable;

#[Ticketable(category: 'bug', priority: 'high', assignable: true)]
class YourModel extends Model
{
    // Your model implementation
}

2. TicketAction Attribute (for methods)

use Fereydooni\LaravelTicketable\Attributes\TicketAction;

class YourClass
{
    #[TicketAction(action: 'comment', notify: true)]
    public function addComment($user, $content)
    {
        // Method implementation
    }
}

Using the TicketManager

The package provides a TicketManager class to handle ticket operations:

use Fereydooni\LaravelTicketable\Services\TicketManager;

// Inject via dependency injection
public function __construct(TicketManager $ticketManager)
{
    $this->ticketManager = $ticketManager;
}

// Or resolve from the container
$ticketManager = app(TicketManager::class);

// Create a ticket
$ticket = $ticketManager->create([
    'title' => 'App Crash',
    'description' => 'App crashes on login.',
    'category' => 'bug',
    'priority' => 'high',
    'creator_id' => auth()->id(),
]);

// Assign a ticket
$ticketManager->assign($ticket, User::find(2));

// Add a comment
$ticketManager->addComment($ticket, auth()->user(), 'Please provide logs.');

// Attach a file
$ticketManager->attachFile($ticket, $request->file('log'), auth()->user());

// Update status
$ticketManager->updateStatus($ticket, 'in_progress');

// Find tickets with filters
$tickets = $ticketManager->findTickets([
    'category' => 'bug',
    'priority' => 'high',
    'status' => 'open',
    'assigned_to' => 2,
    'search' => 'crash',
]);

Using the Facade

The package also provides a Ticket facade for easier access:

use Fereydooni\LaravelTicketable\Facades\Ticket;

// Create a ticket
$ticket = Ticket::create([
    'title' => 'App Crash',
    'description' => 'App crashes on login.',
    'category' => 'bug',
    'priority' => 'high',
]);

// Assign a ticket
Ticket::assign($ticket, User::find(2));

// Add a comment
Ticket::addComment($ticket, auth()->user(), 'Please provide logs.');

// Attach a file
Ticket::attachFile($ticket, $request->file('log'), auth()->user());

Testing

composer test

License

The MIT License (MIT). Please see License File for more information.